Most Requested Speeches & Workshops
Stellar Service Strategies for Hospitality Professionals
Designed for anyone who works in a hotel, resort or conference center environment, this action packed session will polish your service skills and add to your repertoire of options in dealing with people in a positive, impactful way. We identify our own pet peeves of dealing with unhappy guests and coping mechanisms to turn the situation around. In the process of striving for super star success we identify the number one strategy for creating a positive memory. Using a seminar theme of, “At the Movies,” we utilize discussions, role play and self-discovery tools to improve our service standards and manage moments of excellence one guest at a time.
Team Confidence 4 Pinnacle Performance
Our teams are filled with productive behaviors as well as sabotaging behaviors. Learn how to sift the good behaviors out and diminish or eliminate the unproductive ones through a series of activities, self-assessments, and lively discussion. We will understand the damage cause by unresolved issues and unlock the values that catapult effective teams to success. As we identify, “Freeze Points,” that limit the talent in our teams, we will learn how to clear the air during conflict and how to embrace passion boosters vs. passion busters. Get rid of the blame game as you create the kind of team environment that breeds confidence in yourself, your peers and your team! The only differentiator most companies possess is how their teams handle moments of truth for their customers. Gain the tools necessary to set your company apart with teams that care, thrive, and provide customer service worth talking about!
The Power of the Plus+ Factor
Sharpen your communication skills to improve the level of your game. Discover the #1 Barrier to accomplishing everything you want in life and business and 3 Critical Factors in connecting with others on the Human Level. Analyze your personal style of dealing with stressful situations and understand the meaning of TRUST. We will also look at ways to banish our, “inner critic,” and honor our well being so that we can be at an optimal level of performance. As we look at verbal boundaries, deal-breakers and saying no, we will learn a 3 step strategy for dealing with negative people. Harness the Power you need to exhibit a professional image and an approachable style that leaves a lasting impression.
Savvy Speaker Café
Some speakers have it! Other’s are terrified to get up and speak to an audience. In this highly participatory session we will discover the, “4 P’s,” of an effective speech. Sip a cup of coffee in the relaxing environment of Savvy Speaker Café. We will look at image, logistics, and organization skills for the person who wants to dabble in speaking and forcast goals for the person who wants to delve into motivational speaking as a career! Together we will examine the foundation for any speaker to build a toolbox of skills to deliver engaging, informative and memorable speeches.